Contact Us
Contact Us
We’re here to help! Whether you have a question about our products, need help with an order, or just want to share feedback, feel free to get in touch. We’re always happy to hear from you.
Get in Touch
Reach out to us anytime, and we’ll get back to you within 24 hours.
Call us Sunday to Thusrday, 9 AM - 5 PM (GST, GMT+4).
Visit Us
Come see our collections in person:
6Th Floor, Al Khuwair Commercial Center, Muscat, Sultanate of Oman P.O.Box 366, Postal Code 118
Sunday to Thusrday, 9 AM - 5 PM (GST, GMT+4).
Are the products on the omade store authentic?
Yes, all our products are authentic and handcrafted by Omani artisans. We guarantee the authenticity of every piece.
What criteria does Omade use to select and evaluate products?
All products we receive are subject to a series of criteria for evaluation, including:• The quality of the product or item.
• The design and aesthetic appeal of the product or item.
• The presence of Omani characteristics and identity (if applicable).
• The product having a unique or innovative idea.
• The ability to produce and provide commercial quantities.
• The product's packaging and the presence of informational labels.
• The presence of a pricing code on the product.
• The presence of both Arabic and English on the product's informational labels.
• The product's compliance with scientific, technical, and legal standards that align with intellectual property, patent, and trademark regulations.
• For food products: The presence of one of the following health certificates: Hazard Analysis and Critical Control Points (HACCP), or Food Safety and Quality Management (ISO 22000 or BRC).
• The sustainability of the packaging and ingredients used.
How can I care for the handcrafted items I buy?
Some of our products come with specific care instructions. You will find these instructions in the product description or on its packaging.
Can I request custom-made products?
Yes, some of our artisans offer a custom design service. Please contact us to discuss the details.
Is Omade considered a private company?
Yes, Omade is a private company, but it operates in cooperation with a number of government institutions in the Sultanate of Oman.
How can I list our products in the Omade store?
You can contact us through our social media channels. We will then schedule a meeting to evaluate your product and assess its suitability for marketing in the online store.
How can I book an appointment to meet with an omade specialist?
You can book an appointment by contacting us at the phone number +96898258050.
Do you offer international shipping, and what is the cost?
Yes, we ship to... [Mention the countries or regions]. You can find shipping costs and details when you complete the checkout process.
What about customs duties and taxes for international shipping?
Customs duties and taxes are imposed by the recipient's country and are the customer's responsibility. Please check your country's customs policies.
Can I buy products in bulk?
Yes, we offer wholesale options for some products. For more information, please contact us via "sales@omade.store".
How can I track my order?
After your order is confirmed, we will send you a shipment number. You can use this number to track your package on the website of our shipping partner.
We're Here for You
Help & Support
Have questions or need assistance? Our friendly team is ready to help with orders, shipping, or product care. Contact us anytime—we’re just a click away!
